When the browser does not return to OpenWork
Complete sign-in in your browser and copy the OpenWork sign-in link offered on the completion page (for example, Copy OpenWork link or Copy link). Return to the desktop manually:- If you can open Settings → Account, choose Paste sign-in code, paste into Sign-in link or one-time code, then choose Finish sign-in.
- If the desktop shows Link this app to your organization, paste the full link into Workspace address or sign-in code, choose Continue, check the displayed server, then choose Confirm and finish sign-in. In older builds this same field is labeled Workspace address. The activation field needs the full link, including its workspace address; a bare code is only supported by the Account sign-in form for its configured server.
- After starting browser sign-in from the activation screen, Sign-in didn’t come back? Paste the code from the browser focuses the same field.
What manual handoff does and does not solve
Pasting replaces the browser-to-desktop link handoff. It still requires the desktop to reach Den web for destination configuration and the advertised Den API to exchange the one-time grant. A successful browser login alone does not prove those desktop requests can succeed. Manual handoff does not bypass a blocked API, proxy authentication, certificate trust, or VPN routing. Ask your administrator to verify the Den web origin and the API origin advertised by/api/runtime-config, including any configured
DEN_API_PUBLIC_URL. Use Settings → Debug when available to gather
endpoint and network diagnostics. Do not disable certificate verification.
See Private network deployment,
Certificate trust and proxies, and
Network diagnostics for supported setup and
diagnostic steps. A failed return to the app by itself does not establish a
corporate proxy or callback root cause.